Internet Service Provider Callkey Networks has said it will be giving special focus to players in the oil and gas industry by providing specially customized products that suits the various needs identified in the region.
In special focus will be the provision of guaranteed services that meet data demands recognized by companies already carrying activities surrounding exploration and seismic acquisition.
Under the Callkey offering, clients enjoy guaranteed Internet speeds as opposed to other providers who contend the Internet service between several customers. By this customers get the exact Internet bandwidth they pay for without sharing with other customers. Its common knowledge that most ISPs advertise their service using the keyword ‘up to’ indicating that customers will achieve the top speeds advertised only if the other contention clients are not online.
Instead of having a Fair Access Policy that stops customers from fully utilizing their bandwidth as per their demand Callkey engages them how to best manage their usage.
“Callkey has been in operation since 2004 and is the leading provider of VSAT technology designed for business. There is no more experienced company in VSAT as Callkey Networks” says Salim Suleman, the Group Managing Director and Africa’s Satellite Personality of the Year 2009.
The other product on the company’s portfolio is a managed service where clients receive report on demand for usage which can be realized through a protocol discovery report that shows which protocol is using what amount of bandwidth.
Managed service also helps when clients require service prioritization for various bandwidth sensitive applications like VPNs and Voice. This means that bandwidth can be reserved for these applications on demand.
The company has also in its products highlighted Voice Over Internet Protocol (VoIP) to support the communication challenges affecting companies working in remote areas where public telephone networks are not available.
Through its VoIP service Callkey provides clients with free calls within multiple branches enabling effective business communication even where sites are geographically separated.
“Callkey VSAT Solutions are tailored specifically for the oil and gas industry. Callkey manages the link, ensuring traffic is prioritised to the client’s specific requirements and providing 24/7 support thus eliminating any concerns from the customer and freeing up their time to focus on their own projects. Callkey is proactive reducing customer requests and very quick to activate terminals. An example of specially tailored Oil and Gas service is bandwidth management enabling priority to voice and video for specifics links used by crew members in Oil and Gas camps,” says Salim.
Callkey also offers unmatched support to augment and maintain reliable products as promised to clients. Its clients can then expect 24/7, all year round support from its engineers. On top of the standby response team Callkey further has an international standard ticketing system that ensures all queries are addressed satisfactorily and on time.
Where issues are not addressed the system self escalates automatically transferring the query up the chain on command to the managing director until it is sorted.
“CallKey has established strategic business relationships with reputable service providers like Avanti in order to guarantee quality of service to our customers. “Customer Support is a major differentiator for Callkey” says Salim Suleman MD Callkey.
Callkey’s fully fledged oil and gas department is already supporting various players involved in exploration in Eastern Africa with focus to expand this to expand services to other regions soon.